12-01-2007 11:27 PM
Hi,
I'm using LMS 2.5 and DFM 2.0.3. I'm not able to discover the devices, the data collector process stops at 40% and after some time shows error message: datacollector request timeout. going into questioned state.
Any help..
12-02-2007 12:11 AM
This could be an SNMP timeout problem. Try increasing the timeout under DFM > Device Management > SNMP Config.
12-02-2007 02:03 AM
The SNMP is configured properly, as the archive mgmt, fetching configs.
The processes are seems to be running normal.
Its coming under the others section...
The error message is below.
*** Data Collector Status Information ***
Error Code = Others
Error Message = DataCollector request timeout(internal problem)
12-02-2007 09:30 AM
This could be a process problem, then. Please post the output of pdshow.
12-04-2007 04:43 AM
Have seen similar problems here when remote devices, particularly AP's have been turned off before the data collector see's the devices as known.
I usually ping the device to ensure it is reachable and then click on the checkbox for the devices and do a "rediscover". Sometimes takes a couple of times before the devices are known.
12-08-2007 10:57 PM
12-09-2007 10:22 AM
Some internal debugging will need to be enabled, and logs collected. You should open a TAC service request to proceed at this point.
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