Change on-hook softkey template of 7911G: remove messages button

Unanswered Question
Dec 3rd, 2007


Apparantly, we cannot change the softkey template of a 7911G and CallManager 4.2.

We would like to remove the “messages” button, as we do not have a voice-mail system.

Any ideas why this does not work ? Did anyone tried this in the past ?

(When I look on the “softkey layout configuration”, I can only see Redial / Newcall / Forward All, but in reality, there is a “Messages” button also)

Many Thanks


I have this problem too.
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Paolo Bevilacqua Mon, 12/03/2007 - 04:15

This is an often asked question. Unfortunately, there is no way to remove the softbutton.

Ayodeji oladipo... Mon, 12/03/2007 - 04:58

I believe what you want to achieve has been covered in this previous thread. You might need to create a new softkey template that excludes the message button..

Look at this thread for details

See If this help


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