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CAD 6.4 - Agent get a windows error

pwenger
Level 3
Level 3

‎12-03-2007 12:20 PM - edited ‎03-14-2019 01:36 AM

Hi

I am running UCCX 5.0 SP2 Build 26 and CAD 6.4

The agents PC's running Windows XP SP2.

Everything works fine so far, but after 1-2 calls the agent gets kicked out of the CAD and a Windows message appears, that an error occured and that this application has to be closed.

Does anyone made the same experience?

Any idea?

Regards

Peter

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0 Helpful
3 Replies 3

sbilgi
Level 5
Level 5

‎12-11-2007 06:50 AM

Can you provide the exact error message that you are receiving? There are some event viewer messages that are received for Cisco Agent Desktop and specifying the exact error message will help in zeroing in a specific issue.

0 Helpful

pwenger
Level 3
Level 3
In response to sbilgi

‎12-11-2007 07:26 AM

Hi

I opened a TAC Case and the engineer sent me a ES for this Bug( CSCsk49467 ).

Regards

Peter

patcbr600
Level 1
Level 1
In response to pwenger

‎12-21-2007 04:00 AM

Hi,

I'm having the same problem in my installation.

Is your problem resolved? What have you done to resolve it?

best regards

0 Helpful
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