CCM-MCS 7815 Server rebooting automatically

Unanswered Question
Dec 3rd, 2007

Hi,

We have our Cisco CallManager 4.2(1) running on a MCS 7815 server, it was working fine till last week. And now since last week the server is getting rebooted automatically quite often...

And after the reboot I found the following error in the "Event Viewer"

"The Computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xe5b34ad0, 0x00000000, 0xbc69eabb, 0x00000002) Microsoft Windows 2000 (V15.2195). A dump was saved in C:\WINNT\MEMORY.DMP."

Have anyone come across such issue and can someone help me to solve this issue...

Regards

RV

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Zin.Karzazi Tue, 12/04/2007 - 00:24

Could be:

- a memory issue (try swapping RAM)

- Antivirus (check Event Viewer for that, especially if you are using non certified cisco antivirus)

- Driver issue (Audio/Video Card driver)

allan.thomas Tue, 12/04/2007 - 02:05

In addition to the good information provided in the previous post, I have come across this old field-notice for MCS 7815, which certainly describes the symptoms that you are experiencing.

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_field_notice09186a0080133e72.shtml

In light of the above, it would be recommend to initially replace the memory.

Hope this helps.

Regards

Allan.

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