Hi, is possible to the supervisor change the agent state (not-ready to ready) without use CSD directly, but some script like a .bat or some VB SCRIPT. I wanna give the supervisor some way to change the agent status using an ASPNET application..
Thanks in Advanced
I am assuming that you are referring to UCCX. For UCCX, you cannot do it using a bat or vbscript or aspnet. I believe you have to write to jtapi.
For UCCE, the source code is open. So, you can hack the CTI Desktop or CTIOS desktop using visual studio.NET (C# or VB.NET versions) to provide this functionality.