- Silver, 250 points or more
UM 4.21 CCM4.13
We have a vendor to take a call during business hr (9am-5pm), and it should go to voice mail directly after 5pm.
Basically, I setup a callhander to play a greeting, after greeting it should transfer to the vendor (for instance 212 234-5678).
After 5pm, it should go to voice mail directly.
My problem for me now, is there anyway to tranfer call to outside??
I dont have to transfer call after greeting, I can ask caller to press 1 (input) then transfer...
What I want to achieve is that Unity is able to transfer call to outside, and take a message after 5pm.
We have our calls go to our mail box during the day. After 5:00, we forward the phone directly to vm so that the call is sent directly to the after hours greeting. After the greeting plays, the call is transferred to our on call cell phone. At 9:00pm, we turn off the alternate greeting and the closed schedule kicks in. Now the caller hears the closed greeting and is transferred to an off site location. We accomplished this by setting up to call handlers, one for the alternate (after hours greeting) and one for the closed greeting. Each transfers the call to a "speed dial" that is set up in call manager". All of our "speed dials" start with 101, so we have a routing rule in Unity that allows outgoing calls to 101??. In the individual call handlers, under the transfer option, we enterd the appropriate speed dials in the "transfer to extention" field. Unity does not know/care if it is an inside number or an outside number, it just sees it as an extension. If you need help setting it up, feel free to call me at 217-391-0803. bj.