CCM 4.2

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Dec 4th, 2007
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I want to disable call forwarding and conference feature in CCM 4.2 i.e. user access to IP phone. Is it possible to do so for all users .Also, I would like to disable the same for individual IP phones.



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Overall Rating: 5 (3 ratings)
ananddiwakar Tue, 12/04/2007 - 23:11
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You can remove the CFwdALL, MeetMe and Confrn softkeys from a custom phone button template and apply that template to individual users

amansoi_5 Tue, 12/04/2007 - 23:19
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Hi Anand.

I will try this & get back to you. But is there any way to just disable them so that when user presses any softkey , message displays "Key is not active or Access denied "



Rob Huffman Wed, 12/05/2007 - 05:42
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Hi Aman,

To add a little to the great info from Anad (5 points for your good work Anad!). This question came up very recently and here is a clip of the solution to try;

You can configure a new "custom" Softkey Template for the "Idle" state that does not include CFWDALL and the "Connected" state the does not contain Conference. After you apply this new template to the phones they will no longer have access to Call Forward All. here is how to create the new Softkey Template (using the default Template as your starting point). Anyways here are the 2 methods involved;(1 to change existing non-standard softkey template and 2 to change the softkey template that a group of phones is using - with BAT)

**You can make changes to custom, nonstandard softkey templates that you create**

Updating a Softkey Template

Use this procedure to update a nonstandard softkey template that you created. You can update the template name, description, application soft keys that are supported, and the softkey layout.



Step 1 Find the softkey template by using the procedure in the "Finding a Softkey Template" section.

Step 2 From the list of matching records, choose the softkey template that you want to update.


Note You can update only softkey templates that display a check box in the left column. All other softkey templates are standard, read-only templates.


The Softkey Template Configuration window displays.

Step 3 Update the settings that you want changed (such as adding an application softkey set or the softkey layout). See the "Adding Application Softkeys to Nonstandard Softkey Templates" section and the "Configuring Softkey Positions in a Nonstandard Softkey Template" section.

Step 4 Click the Update button.

The Softkey Template Configuration window redisplays with the softkey template updated.


Note After making updates to a softkey template, you must restart devices that are using the template.


Step 5 Click the Restart Devices button to apply the updated softkey template.

From this doc;

Cisco Unified CallManager Bulk Administration Guide, Release 5.0(2)

Updating Phones ******(This is the Readers digest version)

Choose Bulk Administration > Phones > Update Phones> Query

Choosing the Update Parameters

After you have defined the query or custom file to search for phones, use this procedure to choose parameters and define values for updating phones.



Step 1 In the Update Phones Query window, click Next. The Update Phones shows the type of query that you chose. If you want to change the type of query, click Back.

Step 2 Specify the setting that you want to update for all the records that you have defined in your query or custom file. You can choose multiple parameters to update.

Field Descriptions for Update Phones

Softkey Template

Choose the softkey template to be used for all phones in this group (Query).

From this doc;

Hope this helps!


amansoi_5 Wed, 12/05/2007 - 20:22
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Hi Rob,

We will try this & get back to you.



ananddiwakar Thu, 12/06/2007 - 01:03
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One mistake in my first post. I have mentioned "Phone Button Template" whereas it should be "Softkey Template"

Rob has explained the procedure in perfect details. Thanks for this Rob. It should be easy from here


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