CTI: Make Call and no Outbound Dialer existed

Unanswered Question
Dec 5th, 2007

Hi All;


If we have IPCCE ver 7.0 and we do no t have Outbound Dialer existed, then is it possible to use the Make Call at the CTI Client to do outside call? If yes, then it will return the call result (busy or no answer) so we can use this result to update our application (CRM)?

Any help?

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Riccardo Bua Thu, 12/06/2007 - 06:52

Hi Bilal,


with CTIOS Toolkit you get CTI return codes, which would mean you would need to match then them with your CRM and CTI application to continue using Makecall, with Outbound all this is done transparently for you and you get Outbound result codes.


Regards,


Riccardo

bilalghayad Fri, 12/07/2007 - 12:13

Hi Riccardo;


That means if I do not have outbound then I can do MakeCall but this need to be arranged in the CTIOS Toolkit, correct?


Regards

Bilal

bilalghayad Tue, 12/11/2007 - 00:18

Hi Ricardo;


Still waiting your kindly help to explain the above if u can.


Regards

Bilal

Riccardo Bua Tue, 12/11/2007 - 06:25

Hi Bilal,


yes in the CTI Toolkit and maybe also in the back end application.


Regards,


Riccardo

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