12-05-2007 04:23 AM - edited 03-14-2019 01:36 AM
Hi All;
If we have IPCCE ver 7.0 and we do no t have Outbound Dialer existed, then is it possible to use the Make Call at the CTI Client to do outside call? If yes, then it will return the call result (busy or no answer) so we can use this result to update our application (CRM)?
Any help?
12-06-2007 06:52 AM
Hi Bilal,
with CTIOS Toolkit you get CTI return codes, which would mean you would need to match then them with your CRM and CTI application to continue using Makecall, with Outbound all this is done transparently for you and you get Outbound result codes.
Regards,
Riccardo
12-07-2007 12:13 PM
Hi Riccardo;
That means if I do not have outbound then I can do MakeCall but this need to be arranged in the CTIOS Toolkit, correct?
Regards
Bilal
12-11-2007 12:18 AM
Hi Ricardo;
Still waiting your kindly help to explain the above if u can.
Regards
Bilal
12-11-2007 06:25 AM
Hi Bilal,
yes in the CTI Toolkit and maybe also in the back end application.
Regards,
Riccardo
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