Really I am sorry to duplicate the question, but I might need to re-ask the question in a right way:
Did any one face the following problem with IPCCE ver 5:
In outbound, if destination is busy or did not answer, and agent need to re schedual the attempt to be after sepecific time (assume 5 minute) then if the agent was free, the re attempt occure successfully, but if agent was busy, then the retry occures in randomly time (we do not know when it will be re attempted, can not expect)?
Also, in outbound: we donot get any tone to indicate if it is busy or no answer (like busy tone or ring back tone). So any help? Is it a bug in version 5?