Hi Todd,
It looks like you may be hitting this Bug from CCM 5.1 and CCM 6.0(1);
CSCsj33055 Bug Details
bulk insert phone or UDP does not add phone service if no svc parameters
Symptom:
Insert UDP fails to insert IP Phone Service if there are no parameters to all
Device Profiles.
Conditions:
'Insert UDP' in Bulk Administration Tool [BAT] doesn't insert IP Phone Service
for all the Device Profiles if no parameter is defined on the Phone Service.
This also happens when the UDP template is not subscribed to the Phone Service.
And this Insert UDP works fine in inserting the IP Phone Service to all DPs if
you are doing one record at a time, it fails if you do it in a BULK.
Workaround:
For Device Profiles:
1. Using a template
- Add a dummy parameter to the EM service. Save it and click on Update
Subscriptions.
- Subscribe EM service on the UDP template. Ignore if already done.
- Upload the Insert file for specific details transaction.
- Submit a job with the uploaded file and the UDP template on which EM is
subscribed.
2. Using a CSV file
- Add a dummy parameter to the EM service
- Specify this dummy parameter with blank values in the CSV. Sample file below
- Upload the Insert file for specific details transaction and submit a job
Once you have inserted DPs, you can go to IP phone service page, select the EM
service. Delete the dummy parameter and click update subscriptions.
sample:
************
DEVICE PROFILE NAME,DESCRIPTION,DIRECTORY NUMBER 1,SERVICE NAME 1,SUBSCRIBED
SERVICE NAME 1,SUBSCRIBED SERVICE NAME ASCII 1,PARAMETER NAME 1,PARAMETER VALUE 1
DP-1,DP1,2001,Extension Mobility,Extension Mobility,Extension Mobility,dummy,
DP-2,DP2,2002,Extension Mobility,Extension Mobility,Extension Mobility,dummy,
************
For phone devices:
1. create bat phone template and subscribed it to the EM service
2. define an update phones job:
enable extension mobility
log out profile: use current device settings
add services from this teamplate: run immediatelyMake sure to check the box to the left of the line item in the BAT job definition. That signifies to BAT that wish to synchronize all selected phones to the value specified. Status
Fixed
Severity
3
Last Modified
In Last 3 Days
Product
Cisco Unified Communications Manager (CallManager)
Technology
1st Found-In
5.1(2)
5.1(2.1000.11)
6.0(1.1000.37)
Fixed-In
5.1(2.2102.1)
5.1(2.9901.12)
6.0(0.9901.293)
5.1(3.1000.12)
6.0(1.2112.1)
Related Bugs
Cannot add service url with BAT
Symptom: IP phone doesn't have a service Url configured Conditions: Service Url was configured with BAT when inserting new IP Phone (CCM 5.1.2) Workaround: Create a "dummy" parameter for the IP Phone service which is subscribed on the BAT phone template
Hope this helps!
Rob
