- Bronze, 100 points or more
I have been testing the upgrade from CSA v5.2.0210 to v5.2.0326. I have multiple machines that according to the logs were successful, but once I reboot the PC the computer crashes.
I found in the application event log that csauser.dll caused a fault in explorer.exe which would explain the system crash. The only way I can restore the PC is to boot in safe mode and either rename the csauser.dll or completely uninstall CSA.
After the uninstall I attempt to reinstall with 326 and have the same result. If I uninstall and reinstall with 210 there is no crash, but I will have a version mismatch between MC and csa agent.
Has anyone experienced a similar problem with any resolution?
Thanks in advance
Hi Joshua, do you mean 18.104.22.168?
I don't see a v326 anywhere.
I upgraded from 210 to 225 to 238 with no problems.
You might try going to 225 or 238 on a test server and see if it works or try it on a clean test client.