We have a Ipcc Hosted duplex environment with two ivr's. Sometimes the ivr scripts stops functioning on time of the day and also on some other variables as calling number etc.
This is very frustrating since our customers depends on these tod scripts and if they not working then the call redirection not working satisfying.
The scripts that this affecting has also not been changed for some time so it's not any human errors.
If i debug a script it does not complain about anything but it jumps over for instance the tod check completely and continuous the script. Ivr version 4.1.x
Is there any info in the mivr logs for this kind of errors?