Cannot get JTAPI CiscoCall object

markoller · ‎12-06-2007

I am writing a screenpop app and have to grab the caller ID from a phone and then do a bunch of db lookup stuff and display. I see that the CiscoCall object looks to have what I need. The question is I cannot seem to find how to grab a CiscoCall object for a javax.telephony.call. I have a callobserver attached to the devices in question. I see the new call and can to a getcall on the event. However, getcall seems to return a javax.telephony.Call object. Any thoughts?

Mark

ckatene · ‎12-06-2007

it's definitely a CiscoCall - if you have a cisco jtapi provider connected to a cisco callmanager, that is. just cast it to use it:

CiscoCall myCiscoCall = (CiscoCall) call;

Abdulbaseer Mohammed · ‎01-18-2008

May you can help. I am novice in development. I have a cisco UCX 5.0 with CAD. Agents have SAP thick client with SAPphone in house.

Any idea how and what I need to do to forward or send ANI and DNIS to agent SAP or CIC screen. If you can point how I can get this to SAPphone that probably does it.

Thanks in advance.

Baseer.