few days ago, a friend of mine just came back from Cisco Networkers(Mexico). He told me they saw an application(from a cisco partner)that could control an IP Phone in tha way that if the remote users pressed "1"(from the remote aplication) you could see in the cisco IP phone that the number 1 was in the phone screen just as if you were just pressed the number one on the ip phone. and the same with every other key on a cisco ip phone. i've deloped many app and ip phone services, buy now a don't now how to start, i just need some orientation about how to make the phone recognize remote events as if they were pressed on the very phone itself.
any help would be much apreciated!