12-06-2007 03:52 PM - edited 03-15-2019 07:39 AM
I need to implement CFwd All to multiple extension via softkey. Essentially, I have calls coming into an FXO and going directly to a receptionist phone.
The problem is that I need to have a simple "on/off" button so that instead of ringing on the receptionist phone, a group of phones will ring, obviously, so someone will answer the phone.
I know a single extension can be used for Call forwarding, but I haven't seen anything about multiple extensions.
I'd greatly appreciate some suggestions.
Thanks.
12-06-2007 04:05 PM
One suggestion would be to CFA the reception phone to a broadcast line-group.
A line group allows you to designate the order in which directory numbers are chosen. Cisco Unified CallManager distributes a call to idle or available members of a line group based on a call distribution algorithm and on the Ring No Answer Reversion (RNAR) Timeout setting.
There are three steps for configuring this method:-
1. Configure the Line-Group and associate members/extensions.
2. Configure the Hunt-List and associate the Line-group in step 1 with this list.
3. Configure the Hunt-Pilot which is the specific number to call in order to route the call the line-group members. Here you associate the hunt-list in step 2.
Look at the folloing links for configuring the above:-
1.Line-Groups
2.Hunt-List
3.Hunt-Pilot
Hope this helps.
Regards
Allan.
12-06-2007 05:23 PM
Thanks for the response.
However, this appears geared towards CM...this is a CME installation. My mistake...
Would this still work?
12-06-2007 05:40 PM
No problem, it certainly is possible to configure this functionality within CME and as a broadcast on a second-line for example. It would basically be configured as follows:-
ephone-dn 1 dual-line
name Reception
number 1001
call-forward all 2000
call-forward busy 2000
call-forward noan 2000 timeout 18
!
ephone-dn 2 dual-line
number 1002
!
ephone-dn 3 dual-line
number 1003
!
ephone-dn 4 dual-line
number 1004
!
ephone-dn 5 dual-line
number 2000
preference 1
no huntstop
!
ephone-dn 6 dual-line
number 2000
preference 2
no huntstop
!
ephone-dn 7 dual-line
number 2000
preference 3
!
ephone 1
button 1:1
!
ephone 2
button 1:2 2o5,6,7
!
ephone 3
button 1:3 2o5,6,7
!
ephone 4
button 1:4 2o5,6,7
Alternatively you could configure it as huntlist instead, which rings the numbers sequently:-
Instead of overlaying DNs on the second-line, simply create an ephone-hunt which list the number sequentially:-
ephone-hunt 1 sequential
pilot 2000
list 1002,1003,1004
Hope this helps.
Regards
Allan.
12-07-2007 06:00 AM
Try using overlay buttons; I do the samething in several of our locations by using overlays. I ring all of the phones on the teller lines at the same time. Example:
ephone-dn 50 dual-line
number 54200
pickup-group 1
label Overlay
description Overlay
name Overlay
preference 1
huntstop channel
no huntstop
!
!
ephone-dn 51 dual-line
number 54200
pickup-group 1
preference 2
huntstop channel
no huntstop
!
ephone 1
mac-address >>
username "ctteller1" password null
paging-dn 100
type 7960
button 1f1 2o50,51,52
pin 1234
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide