12-06-2007 04:33 PM - edited 03-14-2019 01:37 AM
I just finished CCM upgrade from 4.x to 5.x. It converted my JTAPI and RM users into a standard user and not an application user. The problem is that when I setup UCCX 5.x, it will not take the accounts because they are not application users. How to I change these accounts so I don't have to re-input all of the devices etc...?
04-06-2009 11:44 AM
Did you ever get this resolved? I'm in the process of upgrading from 4.2.3 to 7.0.2 and I don't want to have to reassoicate all the agent phones if I don't have to...
04-11-2009 11:14 AM
Sorry to say you get to rebuild this.
Also be advised that DMA contains a bug currently which will cause all end users to loose their IPCC Extension assignments. You will also need to re-assign them to the end user accounts once you have completed the CCX initial configuration.
The DMA bug is supposed to be fixed in UCM 7.1.
04-13-2009 04:25 AM
Thanks for the info.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide