I am trying to implement a multi-tenant Unity installation. On 4.0(5) I can put in a step in call routing to play each office's main greeting if someone hits # during Attempt Sign-in.
However, in 4.2 when someone hits # it doesn't go back to call routing but, instead, just plays the Built-in Opening Greeting. I see no step in the call viewer that Unity checks the next call routing rule on 4.2 where I see this very clearly when watching the call on a 4.0(5) box. On 4.2, Does Attempt Sign-in no longer go back to the call routing rules if a user hits #?
How can I make attempt sign-in go to an office-specific greeting when the user hits # instead of a valid id and password?