I need to have a supervisor be able to call into a script and change it to have a message play?
We have a 24/7 help desk. When there are system wide issues we want the supervisor to be able to change the script to play a message that states there is a system wide issue and what area is affected.
An example of this would be, we have an Email issue. The supervisor would need to dial into a script and change that there is an issue and that issue is Email (or Billing,etc) .
Could we have a basic message stating "we have a system wide issue with" and then have another message that would be "email", "billing", "etc."
The supervisor would need to make two changes to the message. 1. that there is an issue. 2. what issue it is.
Can this be accomplished using an xml doc? If so, how? Or is there a better way?