Unity 4.2.1 queueing

maratimer_2 · ‎12-07-2007

Is it possible to have a call handler queue callers and have them wait until the next user is available for several phones/users which are configured to roll to this call handler when they are all busy? If not, is there a way to do something like this in Unity? Such as a mailbox rather than a call handler?

Tommer Catlin · ‎12-09-2007

There really is no way to do queuing in Unity on any version. You could setup a CallHandler that would do a supervised transfer to an extension, if they dont answer, it would go back to the Unity CallHandler and replay. The caller would have to hit the option again to be transfered.

You could also do a supervised transfer to a hunt group pilot number, where a number of phones are logged into the hunt group or logged off.

If you want to queuing, you will need to use IPCC Express. It's actually free to use with 5 users with almost all version of CUCM. (comes in the box) You just need a MCS server to run it on. (nothing is really free right?)

cheers

maratimer_2 · ‎12-11-2007

Thanks for the feedback, that was my understanding as well however I wanted to verify I was correct.