SRST problem dialing ACD Option

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Dec 9th, 2007
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I need Help with SRST services. When the service is up I can make external calls without any problem but if the call is to any ACD service I can't dial any option, any sugestion?

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owillins Mon, 12/17/2007 - 06:12
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make sure you have configured queue service .

Tim Smith Tue, 01/22/2008 - 08:09
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What IOS are you running on your gateway?

Would have to see your config.. but it sounds like it is a DTMF relay issue. Have you got this enabled on your H323 SRST dial peers?

I have seen a bug, where DTMF tones are not passed by the router.. would be worth searching the bug tool for your particular release.




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