Most Excellent!!

This works great.

Now, I have to ask, is there a way to do this with a softkey? The speedial button and service parameter work great for a phone that has an available line, but some of the 7941's will have both line buttons in use. A custom softkey would be great for this.

Yes Abbreviated speed dial should do it

Thanks for the reply. Can you elaborate a little on this. I understand abbreviated dialing, but that feature becomes available once a user starts dialing.

In the ccmuser page go to Add/Update Your Speed Dials. You will see two sections; a Speed Dial Settings on Phone section and a Speed Dial Settings not associated with a phone button section. Put the digits you want to be pre dial in the section of the speed dial not associated with the phone button and make a note of the line number these digits are on. Go to the phone with it on hook and dial a one key input of the number of the line where you added your speed dial, let's say it was on line 8. So, you will dial digit 8 then on the LCD of the phone a soft key button will show saying AbbrDial… select it and you will hear a dial tone at that time enter in the rest of the digits you want to dial.

Imad

I do understand this. It really doesn't buy me anything though. I am trying to stop them from having to dial the digit 8 for outbound calls. It may be that the speeddial option is the best for now unless someone chimes in with a softkey method. Personally It doesn't matter to me, but you know the old axiom about teaching old dogs new tricks. They have not had to dial 8, yet they still press a button. Can they train themselves to dial 8 instead of pressing a button? Just trying to keep them happy.

Thanks!!!