We have implemented an ICM version 7.0 with several Avaya Definity ACDs. The system is up from several years ago but since some weeks ago we are experiencing a problem with historical reports: for a center (a PG) when we get an historical report (service or skill group) by half hour, we only get data of certain time ranges of the day. At the following day we have the same problem. It is something intermitent and the time ranges showed is different each day. We have checked that historical data is missed in the database tables (Service_Half_Hour and Skill_Group Half Hour).
Othe strange thing is that all day data seems to be acummulated in the last time range showed.
Any help will be appreciated.
Thanks and regards