CRS Script

Unanswered Question
Dec 11th, 2007

Hi,

We are running IPCC Express 4.0.

Can we include Date and Time control for CRS script?

So that call receiving out of the operational window, would get response "We are currently Closed..........."


Also this call should have status as "Not Handled".


Please help me out!!!


Regards,


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smahbub Tue, 12/18/2007 - 07:03

Yes we can include Date and Time control for CRS script.


Note: You cannot configure a wrapup delay for an agent in CRS versions earlier than CRS 4.0 and in CRS 4.x Standard Edition. This is a new feature which is introduced in CRS 4.0. However, for the earlier versions and for CRS 4.x Standard Edition, there is a workaround to allow the agent to automatically have a delay before the next call is accepted.


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

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