IPIVR on G729 Setup - Urgent

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Dec 11th, 2007
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Hi ,


My Setup is End to End G729codec .So, we have installed the new IPIVR in G729 Codec.


I am facing the problem while doing the Scripting. The Problem is whenever I use the step "Play Prompt" to play a Wave file.When I do the test calls,it is getting failed and plays the "System Error" Message.


I use the wavefile format CCITT u-Law, 8kHz, 8-bit, Mono 7 kb/sec.Can anybody help me on this?



Thanks in Advance,

Kumar.V

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lpezj Tue, 12/11/2007 - 06:12
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Hi,


You have to use G.729 codec to record your messages. If you have Unity, you will have the codec to use it.


Now, you are using CCITT u-Law, wich is compatible with G.711. This is the cause of the System Error Message.


You have to record or convert your custom promts to G.729.


Hope this helps,


Juan Luis

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