CCM 5.1.2b no login after restore operation

Unanswered Question
Dec 11th, 2007

Hello,


I'm running 5.1.2b on an MCS-7825-H2 which is the Publisher.


I needed to reinstall the OS so I performed a backup.


After the re-installation was successefully achieved I proceeded with the restore operation.


Now, I don't know if this is the expected behaviour, since I haven't found any documents clearly stating that, but after this restore I can no longer log in to ccmadmin with the previous password.


I've already tried reseting it via CLI with the command utils reset_ui_administrator_password but the symptoms still are the same. It keeps on notifying me with a "Logon Failed" message.


Any ideas on this one?


cheers,


Pedro Marques

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smahbub Tue, 12/18/2007 - 07:19

Symptom:

Call Manager 5.1.2 goes into partially monitored state when discovered. The Error Code displayed is "WMI Authentication Failure" and the Error Message is "Success:No Windows Credential for WMI Access" though this is linux-based and has no windows accounts.


Conditions:

This happens in CUOM 2.0 with a Call Manager 5.1.2

Workaround:


Please apply the patch that is listed on CCO. It is under CUOM and use the "download software" link.


Looks like Bug - CSCsj89673

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