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IPCCX enterprise data server

andy.butler
Level 1
Level 1

‎12-11-2007 06:56 AM - edited ‎03-14-2019 01:37 AM

strange problem, after restarting (rebuilding) the IPCCX server (3.5.3) the desktop agents are reporting the enterprise data server is down as is chat server as well as the rascal call recoding server.

desktop administrator works fine locally but remotely (on the same network just not the local machine the result we get is... could not get field data from enterprise data configuration

could not communicate with enterprise server or update enterprise data.

confirm spanlink directory services host and logical call centre are correct.

RMCM subsystem is in service as is the jtapi subsystem and everything else is working just fine agents can handle calls etc...anybody seen this or know what else i can check?

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sbilgi
Level 5
Level 5

‎12-18-2007 09:27 AM

In order to resolve this issue, try this:

1) Make sure that the JTAPI and RmCm services are operative.

2) Restart the CRS Engine.

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