Using ICM 7.1.5, CTIOS, IPIVR. System IPCC configuration in Enterprise environment. Duplexed system for redundancy.
After timer of 7200 - agents are not being automatically logged out. I reduced timer to 7000 - still won't work.
after many tries - if I bring it down to say, 180 - it works - but not long enough for a production environment.
Any thoughts? I can't figure out why it won't log the agents off.