12-11-2007 08:53 AM - edited 03-14-2019 01:37 AM
Using ICM 7.1.5, CTIOS, IPIVR. System IPCC configuration in Enterprise environment. Duplexed system for redundancy.
After timer of 7200 - agents are not being automatically logged out. I reduced timer to 7000 - still won't work.
after many tries - if I bring it down to say, 180 - it works - but not long enough for a production environment.
Any thoughts? I can't figure out why it won't log the agents off.
12-18-2007 09:35 AM
This can happen when the Agent Desktop Settings are not taking effect. You an probably remove these and try readding the same.
12-21-2007 10:32 AM
I am unsure of the last sentence... Delete, and rebuild the desktop settings?
12-21-2007 01:22 PM
Not at first, set one agent to the Default desk setting and save. Then change them to your actual desk setting and test.
dam
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