ICM 6.0 Outbound - Dialer error

c-pinilla · ‎12-12-2007

Dialer encounters the following message while trying to reserve agents:

08:10:31 dialer-baDialer Trace: (CLMGR) Failure event, port: 034, id: 1000001086, reason: [E_CTI_INVALID_DEVICE]

What could be the problem??

ICM config has been checked and it's OK.

Thanks

Riccardo Bua · ‎12-13-2007

Hi there,

is this a TDM or IP Dialer? Might it be those calls are registrations ones dropped by the dialer due to no available agents or lines?

Regards,

Riccardo

geoff · ‎12-15-2007

Stop the Dialer and use DialogicTest.exe to run through all the ports (channels). Call to an IP phone and make sure every port is able to call correctly. I typically use something like "d x 10" where x is the channel and 10 means it drops after 10 secs. If you have 10 channels, test them all. This is a must.

See "Verifying the ACD/CallManager Connectivity" section 4.2 of the "Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC Enterprise & IPCC Hosted Editions R7.0(0)"

(Assuming UCCE)

Regards,

Geoff

c-pinilla · ‎02-05-2008

It's an ICM + CMS (Avaya) deployment. DialogicTest is successfull through all ports. Calls to external numbers are also successfull. There are available agents and contacts to call.

Riccardo Bua · ‎02-05-2008

Hola,

I guess I know which site is this I worked on it three years ago with another engineer.

There are different cards deployed and map to different ports, make sure on the port34 configuration in the ICM, specifically at Dialer Port Map for ports 34.

The specified port is not configured with the proper DeviceIDs or the card is failing, trying to reset it or change with a spare if you have one available.

Regards,

Riccardo