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Best Publication, November 2015
I have a script on my Queue Manager (very similar to IPCC Exp 3.5(4)) that has the following steps:
Play a prompt
Call hold (provides MOH)
delay for 20 seconds
loop back to the beginning
The caller gets the prompt the first time, hears the music, and the script loops back. But they never here the prompt on subsequent loops (after the first one). I've added delays after the call unhold, put it in multiple times....cannot figure out why the media stream isn't returning.
This is IPCC Enterprise version 7.0 using translation routing. Any ideas?