CISCO IVR integration with Phoenix

jawad.bokhari · ‎12-12-2007

I have phoenix application which is based on ISO 8583.

I have to integrate Contact-Center IVR solution with it.

I wanted to know, if such an itnegration was ever developed earlier and is it provided by CISCO or by 3rd party?

You can get more information about Phoenix from http://www.phoenix-interactive.com/.

Thanks

paolo bevilacqua · ‎12-13-2007

What is the exact problem ?

If you need custom TCL/IVR development, you can contact me at the email address given in my profile.

jawad.bokhari · ‎12-13-2007

I just need IVR to communicate with Phoenix database.

I wanted to know, if someone has already developed this interface before.

thanks for your update.

paolo bevilacqua · ‎12-14-2007

Hi,

IVR supports only client HTTP to communicated with external agents, and voice XML. One bug it has, authenticated POST is not working. Give these constrains, any interface can be developed.

Hope this helps, please rate post if it does!

jawad.bokhari · ‎12-17-2007

I know this already.

The problem is specifically about integration with Phoenix.

If you have or anyone who has some knowledge on the Phoenix side of integration as well.

What CISCO is offering, I know that.

But I want to know, if any real work for this integration has already been done.