Our company is using IPCCX (4.0(5) Enh edition. To configure hotline, a CTI route point is programmed in CCM which CTI point of IPCCX will take control and divert to CRS script. Now, the user request for emergency activate CFwdALL of this hotline. Can I create a CCMUser ID which assoicate this CTI route point number to it? Therefore, user can login CCMUser page and activate CFwdALL to call forward this hotline number. I would like to ask whether there is any side effects for this configuration?
I have this problem too.