If I have an agent who is a member of two CSQ's how would I give priority to calls in one queue over another?
Queue 1 = Normal
Queue 2 = Important
Agent 007 is logged into both queues
Queue Normal has 7 calls in it with an oldest of 30 minutes
Queue Important has 2 calls with an oldest of 2 minutes
Agent 007 becomes available to take a new call, at this point I need him to receive a call from Queue Important and not one of the older calls from queue normal.