how do I configure attendant console to route to voice mail

Answered Question
Dec 14th, 2007
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Hi,


hope someone can help.


have set up attendant console successfully in CCM 5.1, however, I try to add the voice mail pilot number to the hunt group and the option is not there to add the number.



any ideas please?

Correct Answer by Rob Huffman about 9 years 7 months ago

Hi Norm,


What people normally do is create either a Dummy DN or a CTI port with a DN that is set to CallForwardAll to voicemail, then this newly created DN should be available to be added as the "Always Route Member" as you desire :)


Hope this helps!

Rob

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Correct Answer
Rob Huffman Fri, 12/14/2007 - 05:42
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Hi Norm,


What people normally do is create either a Dummy DN or a CTI port with a DN that is set to CallForwardAll to voicemail, then this newly created DN should be available to be added as the "Always Route Member" as you desire :)


Hope this helps!

Rob

norm.trees Mon, 12/17/2007 - 05:41
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Hi Rob,



thanks for that!!!



Have followed your advice!!!




Much appreciated!!!

norm.trees Mon, 12/17/2007 - 05:43
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Hi Rob,



thanks for that!!!



Have followed your advice!!!




Much appreciated!!!



Rob Huffman Mon, 12/17/2007 - 06:16
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Hi Norm,


You are most welcome! Glad to be of some small help.


Take care and Happy Holidays!

Rob

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