UC 500 questions

Answered Question
Dec 15th, 2007


I have a potential customer who is setting up a small helpdesk. I have questions along those lines.

With the UC500, can you setup escalations so that if someone has been onhold for a certain amount of time an alert can be sent or another line rung?

Is there a way to monitor queues?

Is there a way to generate reports for # of calls, who has received calls, time on the calls and so on?



I have this problem too.
0 votes
Correct Answer by kplunkett512 about 8 years 7 months ago

Sure. Here ya go.


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
ttrentler Thu, 01/17/2008 - 16:01

CallManager Express on the Uc500 has a Basic-ACD(B-ACD) service that does support queing and works in conjunction with huntgroups. While I do not know of a way to provide escalation with this product it does give limited Que and Agent stats.

velocitystorm Thu, 02/21/2008 - 20:31


Thanks for posting this, but it expired. Can you post again or send to me directly?




This Discussion