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Cisco PCA error

mohammednw
Level 1
Level 1

Hi

I am trying to access the ciscopca but i am not able to get to it....

everytime i try to get to it i get a message that says....

unable to log into to it.....try again after some time

can anybody help me on this???/

14 Replies 14

Rajesh Revuru
Level 4
Level 4

Do you get the error when you input username & password or even before that?

even before i get the username and password screen...

though i am able to get through to the unity SA

What URL exactly are you typing in to IE to access ciscopca?

What error are you getting. it matters.

rlp

Hi

I type http:///ciscopca and i get that you arenot authorised to view this page

then i type

http:///web/vmi

and i get the error page that says

Unable to log in.... server may be unavailabe... try again after some time

thanks

what version of unity do you have?

Here is the 4.0.5 error doc, it will help. Your error is in there.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/ex/tsg_1400.html#wp1066872

I can help find other versions.

rlp

unity 4.0(5)

Perfect I sent the right doc.

Can you tell me wher you got http:///web/vmi?

rlp

well i read in some cisco document that the http:///web/vmi

will redirect to the ciscopca link...

In all docs it says to type ciscocpa

I am searching for the doc that you saw now.

Anyway did you see your error and that it could be jakarta?

rlp

In version 3.1 and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA; the Cisco Unity Inbox was known as the Visual Messaging Interface, or VMI. Subscribers who use the following ActiveAssistant URLs will be automatically redirected to the Cisco PCA website:

•http:///web/aa

•http:///ActiveAssistant

Likewise, subscribers who use http:///web/vmi will also be automatically redirected to the Cisco PCA website.

Task List for Setting Up the Cisco Personal

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0055.html#wp1258790

btw thankyou for providing the doc

Hi again,

I was just typing. the web/vmi does redirect however this is a leftover from a long long time ago.

It is better to give the subscribers the ciscopca url

rlp

thats correct......

i was trying myself before i do install it in the production environment....

i tried almost everything i can so even idid try the web/vmi....

its like u leave no stone unturned when u r in real trouble...

anyways ur doc seems helpful... i will try it this evening.....

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