IPCC 3.5.2 Email subsystem not working

cfitzs · ‎12-16-2007

Hello,

I am trying to provision the Email subsystem to enable emailing to users. The overall goal is to extract email address from a database and use this as the send to address.

I have provisioned the Email Subsystem with the fully qualified mail server and then my e-mail address.

However at this time I cannot send to the admin account. I continually get this error

Could not connect to SMTP host

This host is the same host I use for my own e-mail and the e-mail address is actually my e-mail address.

Anyone have any ideas on what I may have missed.

Thanks

Carl

alex_hannah · ‎12-16-2007

Carl,

You can configure Trace Files for capturing errors during subsystem initialization. Take a look at this troubleshooting document..

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/trbshoot.pdf

Also, the default error logs you want to look at are the MIVR logs.

Have you tried telnetting to your email server ( I am assuming port 25 on exchange ) from the IPCCX server?

http://support.microsoft.com/kb/153119

Try that first... it may be networking issue...

Alex