Unable to change JTAPI Provider in my CRS

f.gouger · ‎12-17-2007

Hi,

I want to change the IP for the JTAPI provider to add some redundancy. But when I try to enter the new ip the application ask me a username password. I am entering the windows user and password for my Subs and is returning a error message.

''Enter a valid Cisco CallManager Hostname or IP Address''

The DC service is running on both subscribers. CTI manager is running. The Ip is valid.

I am running 4.0.5 SR01 with High availability

The callmanager clusters are running 4.2.3 sr3.

The CRS have presently the publisher ip address and it is running fine.

Does somebody have a idea for me.

Thanks

Brandon Buffin · ‎12-17-2007

Are you entering 2 comman seperated IP addresses or simply 1 new address? Is the windows username/password the same that you use for CCM administration?

Brandon

f.gouger · ‎12-17-2007

Ypu have answer my question. I was not using the CCM Administration user name.

Thank you