ICM 7.1.4 scripting/reporting

Unanswered Question
Dec 17th, 2007
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Hello,

I am trying to figure out how to report on a number that passed through a part of a script (number of calls that went to this leg of the script). I'm sure it is possible but I can't find any good documentation for this. I can't find any place in reporting to report on Peripheral Variables or custom functions. Any ideas?

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Chris Deren Mon, 12/17/2007 - 16:22
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    2017 IP Telephony, Contact Center, Unified Communications

Your best bet would be to tag that call leg with a call type, and then report on that callType.


HTH,


Chris

antonio.vazquez Tue, 12/18/2007 - 04:45
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Hi,

as Chris has told you can use Call Types.

To do this, use might use Recuallify Node and select the call type to use. Or you can build a report that identifies what is the final node from the script. To see how can implement it, you can review ICM Schema Help.


Hope this helps.

Regards,

Antonio

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