We have a Cisco Call manager Express running 4.1. We have 7961G phones with 6 lines. I have the first two lines on each phone setup as personal lines. The Last 4 lines for each helpdesk staff are to be helpdesk lines. I would like all phnes to represent all helpdesk lines and for all users to see all of the lines and their status. All of this works fine. The issue that I am having is that if I place a call to the helpdesk and tie up line one, and then while holding that line I tie up the 2nd helpdesk line when I place a 3rd call it does not ring and eventually goes to voicemail. Can someone tell me what I am missing? Would making the DN's dual line help? Currently I have the DN's and ephones configured as follows:
ephone-dn 80
number 300
label HD1
name HD1
call-forward noan 6000 timeout 10
no huntstop
!
!
ephone-dn 81
number 300
label HD2
name HD2
preference 1
call-forward noan 6000 timeout 10
!
!
ephone-dn 82
number 300
label HD3
name HD3
preference 2
call-forward noan 6000 timeout 10
!
!
ephone-dn 83
number 300
label HD4
name HD4
preference 3
call-forward busy 6000
call-forward noan 6000 timeout 10
And the ephones configured as folows:
ephone 4
username "204" password 204
mac-address 001A.2F75.2CEF
speed-dial 1 93937856 label "Me"
type 7961
mwi-line 1
button 1:4 2:44 3:80 4:81
button 5:82 6:83
night-service bell
!
!
!
ephone 5
username "205" password 205
mac-address 001A.2F75.2167
type 7961
button 1:5 2:45 3:80 4:81
button 5:82 6:83
night-service bell
!
!
!
ephone 6
username "206" password 206
mac-address 0019.E76C.2819
fastdial 1 93660467 name fastdial1
speed-dial 1 93660467 label "Home"
type 7961
mwi-line 6
button 1:6 2:46 3:80 4:81
button 5:82 6:83
night-service bell
