International Number handling in CCM

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Dec 18th, 2007
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How the CallManager handle the international number?

Let say I dial +18123456789, how the CCM handle it? Should CCM change it to 018123456789? Or it shouldn't?

Because when I try in CCM 4.2.3, the CCM change it to 0, but when I try in CCM 5.1.1, the CCM no change it.

Can somebody help me?



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ananddiwakar Tue, 12/18/2007 - 22:51
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Ideally, CCM will not understand if a number is local or international unless it is configured in dial plan.

If your number was getting translated in 4.2.3, it was probably because that translation (attaching a 0) was configured in CCM

When you dial 181123456789 in 5.1.1, does this call get routed or do you hear a fast busy tone

stevann Wed, 12/19/2007 - 03:32
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Thank you for your respond.

But I think I am not describing the problem clearly.

Actually I use the dual-mode mobile phone (Nokia E51) with the SCCP Client.

In the contact, as usual, I always save the phone number using international format (+ country code-phone number).

Let say the country code is 1 and the phone number is 8123456789, so I save that number at my Nokia contact is +18123456789.

If I dial that number using SCCP client, I think the SCCP client will send that number to CCM. But how the CCM handle that number (+18123456789)?

Will CCM translate to something?

How to create a translation to handle that number?



pglaska Thu, 02/14/2008 - 05:33
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Nokia SCCP client (aka Nokia Call Connect for Cisco) automatically changes "+" prefix to "00".

This behavior can be changed with Nokia Device Manager.

Best regards,



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