Stacking lines

Unanswered Question
Dec 19th, 2007

We have IP7960 phones and can not seen to get more than two calls on a line before 3rd call goes to voice mail. I thought I could stack up to 6 calls per line?

I have this problem too.
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chris.mann Wed, 12/19/2007 - 11:26

First thing to check is the busy trigger on the line. Default is 4 max calls, with busy trigger at 2 calls. You can adjust that up to the limit set in the global settings, but i'm fairly certain that in theory it maxes out at 200 for a 794x series phone.

thomuff Wed, 12/19/2007 - 12:08

I agree with Chris. I would check the max calls and busy trigger on the line.

te32pab Tue, 04/21/2009 - 13:33

in your call manager pull up the directory number form for the phone device. at the very bottom there should be two fields for number of rings and busy trigger. default is usually 4 and 2 so you may want to change that 2 to a 3 or 4 on the busy trigger field.


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