User can't forward call summary to hotline extension in Unity

Unanswered Question
Dec 20th, 2007
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When diling into Unity from a regular pots line she gets to the part that asks for the extension of the call summary it won't allow her to enter it. Other users can perform this funtion, but when they go into the problem user's voicemail they still can't forward to the hotline extension

Thanks, Chet

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