Is there a way to prioritize Campaign A over Campaign B? I want A to run first until all the records are gone and then B to start. I know I can set up 1 Campaign and then have a Query Rule for each but the issue I have with that is the agents need to know if it is Campaign A or B and since they are using Preview Mode the only way for them to know which Campaign is to pass the Campaign name into CAD, unless there is a way to pass the Query Rule name that I haven't figured out? Any ideas? It's ICM 6.0 environment.
I have this problem too.