UCCX 5.0 packages

Answered Question
Dec 20th, 2007
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Hello everyone. I am new to UCCX and we are looking at bringing this product into our organization. My question is, if we purchase the standard package and later on decide we want to benefit from some of the additional features from enhance OR premium, is just a license upgrade or it is fresh install.


Thanks in Advance.


~Jeff


Correct Answer by Chris Deren about 9 years 5 months ago

It's simly a license upgrade. The license upgrade will uncover some of the additional subsystems.


HTH,


Chris

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Correct Answer
Chris Deren Thu, 12/20/2007 - 10:39
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It's simly a license upgrade. The license upgrade will uncover some of the additional subsystems.


HTH,


Chris

emikelso Tue, 08/19/2008 - 11:28
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In the reverse, if we have installed Premium, and want to turn on HA, but only have Enhanced licenses for agents, can we downgrade the Premium to Enhanced via license file?


Or reinstall? Will an Enhanced and Premium server work together via HA? My guess is no.

Chris Deren Tue, 08/19/2008 - 11:31
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Why would you want to downgrade? Premium give you HA just like Enhanced.


Chris


emikelso Tue, 08/19/2008 - 11:35
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cost of the agent upgrade from STD to ENH is $855 per agent


to Premium is $1455 per agent.

Chris Deren Tue, 08/19/2008 - 12:26
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You said you already have Premium, did I misunderstood?


If you have standard and want to upgrade to Enhanced then you will need to get an upgrade part number, I doubt Cisco will let you downgrade.


Chris

Chris Deren Tue, 08/19/2008 - 12:35
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Just to add, when you install UCCX there is no difference between Premium/Enhanced/Standard installer it's the license that makes it one or the other. So, when you say you installed Premium but you have Enhanced agent licenses it makes no sense.


Chris

emikelso Tue, 08/19/2008 - 12:45
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its a unique situation. they have standard 4. they want ha. we ordered premium for the second sever but now they need to upgrade licensing for first server and agents. premium is expensive so trying to figure out if we do enhanced or premium

Chris Deren Tue, 08/19/2008 - 12:53
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It depends if they need the premium features, if not then you will need to work out the licensing with Cisco, you can RMA them if you just got them.


Chris

emikelso Tue, 08/19/2008 - 13:26
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so back to the original question is it a license change or a reinstall?

Chris Deren Tue, 08/19/2008 - 15:12
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Simply a license change, no need to re-install, license files can be removed using the CET utility.


HTH,


Chris

p-kitaka Wed, 08/20/2008 - 14:09
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Chris,

Where can i find the CET utility?

-Peter

Chris Deren Wed, 08/20/2008 - 14:11
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run it from command line.

p-kitaka Wed, 08/20/2008 - 14:18
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is it the following file on the crs server?

c:\program files\wfavvid\cet.bat

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