here is a brief synopsis of our scenario:
Issue: Post-Routing not working with ICM v5.0 integration with Siemens Hicomm PBX.
Configured on Siemens:
Triggered ART 210 (Contains a single 'Delayed Ringback' step)
ACD Number 5019 assigned to Triggered ART 210
Configured on ICM:
RCG 210 added to Peripheral Monitor table
Dialed Number 5019
Test calls result in the following:
SUCCESS: Call 5019 directly, and the call is processed normally by ICM Script
SUCCESS: Call the 7 digit DID for 5019, and the call is processed normally by ICM Script
SUCCESS: Transfer a call to the 7 digit DID for 5019 (trombone), and the call is processed normally by ICM Script
FAILURE: Transfer a call to 5019 directly, and no Post Route event is received from the Siemens Call Bridge. No Route Request is received, resulting in no Route_Call_Detail record. But you can see the Transfer failure to the Seimen 8 digit Device ID rather than the 5019 ACD DN that you would see on a direct call.
This seems to clearly indicate some kind of configuration issue, as Post-Routing is successful under some circumstances. We are looking for any insight into why we cannot successfully transfer a call to an ACD Number assigned to a Triggered ART.