IP Phone 7960 HeadSet Configuration?

Unanswered Question
Dec 20th, 2007

Hi, is there a specific thing to do with a head set besides connecting the plug to the back of the phone? It is not working, but when I connect the plug to the Handset on the back of the phone, it works fine.

Any ideas? The headset seems to be VXi brand, but I am not sure.


I have this problem too.
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rob.huffman Fri, 12/21/2007 - 06:30

Hi Carlos,

Headsets are always tricky, but there is no configuration required on the IP Phone 7960. The only setting to look out for is that the Headset Jack can be disabled on the CCM Phone Config page.

Almost all headsets that I have tried with Cisco phones (and others) require a specific cord depending on the way the Headset Jack is wired out. For VXI Headset models the cord listed below is necessary (pretty cheap);


From this good link;


Hope this helps!



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