Callmanager 4.1.3 services can't start

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Dec 21st, 2007
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We experienced some severe power issues that made the UPS to trip and both callmanagers to reboot. The callmanager service can't start now and administration and serviceability webpage can't load. You login then a blank page displays. We didn't have a backup of the callmanager hence i have to do everything possible to recover the data. kindly advice on where i can start to resolve this? can the BARS utility help at this point?



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Rajesh Revuru Fri, 12/21/2007 - 07:05
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You can start off by checking the event viewer to see why the services are not starting. If there are any dependencies you would see that on event viewer.

Try restarting the services from "Services" page and keep an eye on the "Event Viewer"

solomonthuo Fri, 12/21/2007 - 07:17
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thanks a lot rajesh

i had tried this but two important service couldn't start. The CTI service and callmanager service. It takes time then an error shows that the service couldn't start due to an unexpected error. The event viewer also shows the same errors. after some time an error pops up that CTI manager couldn't reference some memory. I somehow think the callmanager service got corrupted. My plan is to try backing up using the BARS tool. re-install the restore the data. Is there something else i can try?


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