I'm running CCM 4.1(3) and Unity 4.0(5). If one particular subscriber is busy, I want callers to have the option to hold or leave a message.
The problem I am facing is when this subscriber is busy, the caller hears about 2 seconds of MOH, then goes to voicemail.
Here's what I've done so far. I looked at the "Call Transfer" settings, and made sure "ring subscriber extension" is selected, as well as "supervised transfer" and ask caller.
I recorded a busy greeting, which the caller hears, so Unity is aware of the subscriber's busy status.
Under "after greeting plays," selected "attempt transfer to" for this subscriber. Now it loops between the busy greeting and "please wait while I transfer your call."
Finally, under "call transfer" I checked "ask caller name." The caller is in fact prompted for their name.
So it looks like callers are hitting the "call transfer" handle, but ask caller is not working. Any ideas on how to fix this?
Hi hi wa,
Is this a Direct call or is it coming via a Call Handler?
Call transfer and screening settings control how Cisco Unity handles your incoming calls from callers who did not dial you directly.
Transfer and screening settings apply only when calls are routed to you from the main greeting recorded for your organization, directory assistance, or a similar automated call handler that your Cisco Unity administrator set up to assist callers who dial the main phone number for your organization. This means that when an outside caller or another subscriber dials your extension to reach you by phone, your Cisco Unity transfer and screening settings do not apply.
Call Holding in Cisco Unity
Hope this helps!